Frequently Asked Questions
Everything you need to know about your journey with Utopia Records.
How do you ensure vinyl records are not damaged during shipping?
We use specialized, reinforced cardboard mailers designed specifically for vinyl. Each record is secured with bubble wrap and 'Fragile' handling stickers to ensure it arrives in pristine condition.
What is your return policy for opened media?
We accept returns within 30 days of delivery. For opened items, returns are only accepted if there is a verified manufacturing defect or playback issue. Original packaging must be included.
Do you offer international shipping?
Yes, Utopia Records ships globally. Shipping costs and delivery timelines are calculated at checkout based on your destination country and the weight of your order.
How can I track my order status?
Once your order is dispatched, you will receive an email containing a tracking number and a link to our carrier's website to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless and secure checkout experience.
Are the 'Used' records inspected for quality?
Absolutely. Every pre-owned record undergoes a rigorous multi-point inspection and professional cleaning process. We grade them according to industry standards so you know exactly what to expect.